FAQs

About Maganlal

Who are we?

Maganlal Diamonds & Gold is ... We offer you an exquisite range of fine jewellery designs from India and a unique and hassle free online shopping experience that you're sure to enjoy.

Where is your jewellery made?

Most of our Jewellery is manufactured by us. We also have a in-house team to design all our jewels.

Where are you located?

We are located in Chennai. Our offline stores are located at

  • Chennai, Tamil Nadu.
  • Karaikudi, Tamil Nadu.
Do you offer any discounts?

No, we do not offer any additional discounts. Our all inclusive MRP is lower than most stores. Our products are manufactured by us and so we are able to pass on this benefit to all our customers by way of honest and competitive prices.


Making a Purchase

How should I place an order online?

To place an order, follow these simple steps:

  • Select your piece of Jewellery and click 'Add to Cart' button.
  • Click on 'Proceed to Checkout' if you have finalized your order, else 'Continue Shopping'.
  • If you are a new user, enter your name, email address, phone number and shipping details and click 'Continue to Shipping'
  • Choose the shipping method thats applicable and click 'Continue to Payment Method'
  • Review order details & click 'Complete Order' to place your order.
  • You will receive an order confirmation email to the e-mail you provided while placing your order.
Can I order by phone?

Sure. You can browse through our designs on the website and order your selected design by phone. Our customer support representative would help you place the order.

Will I get an order confirmation?

Yes. Your order confirmation will be sent to the e-mail you provide while placing your order.


Gift Cards

What are the terms & Conditions of Maganlal Gift Card Programme?

We offer a wide range of Gift Cards starting from Rs. 1,000.00. If you need a Gift Card with custom denomination, contact our support team and they will help you with a customized gift card.

  • All Gift Cards has lifetime validity.
  • Any balance amount left in a used gift card can be reused within the validity period.
  • Gift card brought on the website is valid for all products available on the website and in our stores.
  • For return of products purchased using gift cards, new Gift Card will be issued on the product value.
  • The gift cards cannot be replaced, refunded or exchanged for cash.
  • Only 1 gift card can be used per transaction.
  • A single gift card can be used any number of times as long as any balance amount left.
  • Maganlal Diamonds is the final authority on the interpretation of these rules. Products and services are subject to availability.
  • Maganlal Diamonds is not responsible if the gift card is lost, stolen or used without permission.

Payments

How do I make a payment for a BlueStone purchase?

Maganlal offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking and prepaid Wallets.

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price mentioned on the product page is the final price. What you see is what you pay.

Are prices on Maganlal subject to change?

Prices on MaganlalDiamonds.com are subject to change without notice. Price may change with respect to gold rate. Please expect to be charged the price for the jewellery you buy as it is listed on the day of purchase.

Is it safe to pay?

MaganlalDiamonds.com and our trusted payment gateways use SSL encryption technology to protect your information. We do not store your credit card information. MaganlalDiamonds is certified secure by World's leading security expert McAfee SECURE.

What cards are accepted?

We accept VISA, MasterCard, Maestro & American Express for payments.


Delivery

What is the cost of delivery?

Maganlal provides free shipping on all items within India. For International orders, please see the International Orders section.

How safe is my product?

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services.

Please do not accept any package that has been tampered with.

What is the estimated delivery time?

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. Products that are in stock are ready to ship and will be delivered to your address within 2 to 10 business days.

The rest of our products are 'Made to Order' and it takes us 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.

Please note that the business days mentioned do not include Sundays and festive holidays.

Can I change my shipping address after I have place an order?

No. Due to security reasons, you cannot change the shipping address after the order is placed. However, you can call our support team to schedule the delivery to you needs.

How will the delivery be done?

We process the national delivery only through reputed insured couriers like Bluedart, India Post & BVC.

How safe is my product?

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services.

Please do not accept any package that has been tampered with.


International Orders

What is the money back policy on international orders?

In case of international orders, we do not currently accept any returns or exchanges on the product(s).

Are there any additional charges on international shipping?

The shipping charges may vary from product to product, depending upon the respective country. For that reason, we have a Shipping Charge Estimator in the cart page.

To what countries does Maganlal deliver?

Currently, we ship our jewellery to US, UK, Australia and Canada.


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